The calm in the storm

2020 Annual Report

open quote mark During a challenging year that required all Texans to rise to the occasion, Texas Mutual was there for those who needed us most. We have always focused on being a resilient organization, and that shone through in 2020 as we remained a steady and dependable resource for our policyholders, injured workers, agents and communities. closed quote mark

Rich Gergasko, President and CEO

Highlights from 2020

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Standing strong with our policyholders

We knew early on that our policyholders, many of which are small businesses, would need support to weather the
COVID-19 pandemic. We quickly made adjustments to help policyholders maintain their coverage, developed specific COVID-19 resources, and worked closely with our agent partners to monitor how the pandemic was affecting our customers. On April 3, our board of directors unanimously voted to approve an early dividend payout two months ahead of schedule and we distributed $330 million to over 57,000 policyholders. In September, we hosted our first-ever statewide virtual safety summit to help employers learn how to work safely during COVID-19.

Sylvia's story | executive director of the Mexic-Arte Museum

How we’re helping Texas

Delivering an early dividend payout

Sylvia Orozco, Mexic-Arte Museum

During the COVID-19 lockdown, Sylvia Orozco, executive director of Mexic-Arte Museum received an early dividend check from Texas Mutual, which helped the organization to enhance their online presence and safety measures.

Jeff Sekiguchi, Texas Mutual

Jeff Sekiguchi is just one of many Texas Mutual employees that helped agents and their clients navigate the challenging year.

Weathering the storm with our agents

For the health and safety of our communities, our employees across the state adjusted to full-time remote work without delay. Based on feedback from agents, we were able to continue to provide the same level of service and more. While our interactions shifted to virtual, our core value of providing excellent service remained steadfast. To highlight the work that we do for agents behind the scenes, we shared stories from our employees Jeff Sekiguchi and Felishia Redd.

Jeff’s Story | agency specialist at Texas Mutual

Felishia’s Story | information specialist II at Texas Mutual

Sharing the strength of Texans

We are devasted by the loss of lives from the pandemic and the challenges businesses had to face. We saw the hardships firsthand with our employees and policyholders. Even in the toughest of times, we found hope in the good work that our employees did to support each other and care for our customers. We were inspired by our policyholders who quickly adapted their business models to fill critical needs across the state. We’re proud to share these stories of resiliency.

Policyholders lending a helping hand

Beverly’s Story | essential employee at Vestals Catering

Peter’s Story | quality control engineer at Tigé Boats

Beverly Horne, Vestals Catering

At Furlough Kitchen, formerly Vestals Catering, essential workers like Beverly Horne turned to feeding furloughed workers.

Virtual reading lesson with Cat in the Hat

Our Houston Regional Office stepped up for a local elementary school by reading virtually and donating 285 books.

Stepping up for our state

We’re committed to the resiliency of our great state and we’re able to deliver on that commitment through our community affairs program, TXM for Texas. COVID-19 required our team to promptly reevaluate our community strategy so that our funds would serve the most immediate needs across the state. By the end of 2020, we delivered $4 million to organizations on the frontlines of the COVID-19 pandemic.

See our 2020 community affairs report (PDF)

Navigating uncertainty with certainty

In 1991, Texas Mutual was founded to be a reliable source of workers’ compensation for Texas businesses. Now with a foundation of nearly 30 years in the making, we’ve been able to weather the challenges of COVID-19 and step up to support the resiliency of our state.

History and Vision

Leadership and Board of Directors

2020 Awards and Recognition

  • A.M. Best affirms “a+” Issuer Credit Rating and “A” Financial Strength Rating
  • Governor’s Volunteer Award for Corporate Community Impact
  • Our Driving Concern — Traffic Safety Award Exemplary Recipient, National Safety Council
  • Best Company to Work for in Texas
  • RecognizeGood Ethics in Business & Community Award — Large Employer Category

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Caring for our communities

We're committed to building a stronger, safer Texas.

Building a stronger Texas

We've cared for hardworking Texans for more than 25 years.