Supporting Our Policyholders

Updated October 5

Coronavirus resources and recommendations

We are continuing to conduct business virtually for the safety of our employees and state. Our physical office locations are closed, but as always we are available at (800) 859-9559 from 8:00 a.m. to 5:30 p.m. Central or at information@texasmutual.com.

On this page, you'll find information on safety and prevention, workers' compensation claims related to COVID-19 and more. Please be aware that the COVID-19 pandemic is still developing. The details provided here are based on information available at the time of development. For the most up-to-date information regarding the virus and safety precautions, visit cdc.gov/coronavirus.

See Coronavirus FAQ (English and Spanish)

Coronavirus information and resources

Protecting workers from coronavirus

For businesses with some or all employees on-site, social distancing and good hygiene are key to preventing further spread of COVID-19. That presents challenges for businesses, but we must all do our part to adapt and keep our communities safe.

  • Remote work – If at all possible, allow employees to work from home.
  • Hazard assessment – If employees are working on-site, conduct a workplace assessment to identify if and when employees on-site could be at risk of exposure to COVID-19.
  • OSHA standards – Stay up to date on OSHA standards related to personal protective equipment, respiratory protection and assessing hazards.
  • Sick employees – Employees should not be in the workplace if they are sick (with or without a fever), have traveled to a location with known community spread, or have a sick family member at home with COVID-19 or similar symptoms. Employees who show symptoms during the day should be separated from others and sent home.
  • Social distancing – Employees should practice strict social distancing at work when on-site. This means not being within six feet of each other, shaking hands, sharing work tools or materials, or gathering in groups. 
working from home
  • Hand washing – Employees should wash their hands throughout the day with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer that contains at least 60-95% alcohol.
  • Cleaning and disinfecting – Perform routine environmental cleaning of all frequently touched surfaces in the workplace, such as workstations, countertops and doorknobs.
  • Signage at work – Place posters that encourage staying home when sick, cough and sneeze etiquette and hand hygiene where they are likely to be seen.

Workers' comp claims and COVID-19

Certain types of employment or circumstances specific to your business may carry a higher risk of COVID-19 exposure than others. If an employee has received a positive COVID-19 test or diagnosis for COVID-19 illness from a health care professional, take all necessary health and safety precautions, and if you suspect the COVID-19 exposure is work related, report the claim to Texas Mutual immediately.

Texas Mutual will investigate each diagnosed COVID-19 claim on a case-by-case basis. An injury or a diagnosis of an illness is a requirement for all claims. Our team of claim specialists will investigate the facts of each case and evaluate whether an employee’s illness related to COVID-19 occurred during the course and scope of employment and resulted from a workplace exposure. As with any claimed occupational disease, the medical evidence and information about the cause of the disease will be important to the compensability determination. For more detailed information about what to do if you suspect an employee has been exposed, read our FAQ on workers’ compensation and coronavirus.

If you must require your employees to work from home and an injury happens in their home environment, we will investigate and evaluate it just as we would a claim in the workplace.

Exclusive resources for policyholders

Policyholders have exclusive access to up-to-date content in our safety resource catalog, through our partnership with Zywave. Log in to your Texas Mutual Online (TMO) account to explore and download resources, including:

Employee Communication

  • Cleaning and Disinfection for Households Amid COVID-19
  • CDC Guidance Regarding COVID-19 Testing Scenarios

Legal News & Compliance

  • IRS Offers Guidance on COVID-19 Employee Leave-Sharing Plans
  • EEOC Employer Guidance on Coronavirus and the ADA

HR/Safety Policies

  • HR Toolkit – Employer’s Guide to COVID-19
  • Deciding Who Should Continue to Work from Home During the COVID-19 Pandemic
  • Supporting Employees' Caregiving Responsibilities Post-Coronavirus

Risk Management

  • COVID-19 Cleaning Log
  • Post-Coronavirus Office Checklist

Once logged in to your TMO account, choose the Safety tab in the top menu. Then select the updated Safety and Employer Resource Catalog link. In the catalog, you can search "COVID-19" or "coronavirus" to find the latest content on the topic.

Have any more questions?

For general information, call us at (800) 859-5995 or email information@texasmutual.com.

For safety resources and assistance,
call 844-WORKSAFE.

Caring for our communities

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