Supporting Our Policyholders

Updated May 13

Coronavirus resources and recommendations

During this time, we are conducting business virtually for the safety of our employees and state. Our physical office locations are closed, but as always, we are available at (800) 859-5995 from 8 a.m. to 5:30 p.m. Central, or at information@texasmutual.com.

On this page, you'll find information on safety and prevention, workers' compensation claims related to COVID-19 and more.

See Coronavirus FAQ (English and Spanish)

View CARES Act info (Loans for small businesses)

Coronavirus information and resources

Centers for Disease Control and Prevention (CDC)

Occupational and Safety Health Administration (OSHA) 

Texas Department of Insurance (TDI)

Texas Mutual resources brought to you by Zywave

The White House

World Health Organization (WHO)

Protecting workers from coronavirus

Social distancing and good hygiene are key to preventing further spread of COVID-19. That presents challenges for businesses, but we must all do our part to adapt and keep our communities safe.

  • Remote work – If at all possible, allow employees to work from home.
  • Social distancing – If remote work is not possible, employees should practice strict social distancing. This means not being within six feet of each other, shaking hands, sharing work tools or materials, or gathering in groups.
  • Cleaning and disinfecting – Perform routine environmental cleaning of all frequently touched surfaces in the workplace, such as workstations, countertops and doorknobs.
  • Hand washing – Instruct employees to clean their hands often with an alcohol-based hand sanitizer that contains at least 60-95% alcohol or wash their hands with soap and water for at least 20 seconds.
  • Signage at work – Place posters that encourage staying home when sick, cough and sneeze etiquette and hand hygiene at the entrance to your workplace and in other areas where they are likely to be seen.
  • OSHA standards – Read about OSHA standards related to personal protective equipment, respiratory protection and assessing hazards.


Workers should not be in the workplace if they:

  • Are sick or “under the weather,” with or without a fever.
  • Have traveled to a location, domestically or internationally, with known community spread.
  • Have a sick family member at home with COVID-19 or similar symptoms.

Workers' comp claims
and COVID-19

Certain types of employment or circumstances specific to your business may carry a higher risk of COVID-19 exposure than others. If an employee has received a positive COVID-19 test or diagnosis for COVID-19 illness from a health care professional, take all necessary health and safety precautions, and if you suspect the COVID-19 exposure is work related, report the claim to Texas Mutual immediately.

Texas Mutual will investigate each diagnosed COVID-19 claim on a case-by-case basis. An injury or a diagnosis of an illness is a requirement for all claims. Our team of claim specialists will investigate the facts of each case and evaluate whether an employee’s illness related to COVID-19 occurred during the course and scope of employment and resulted from a workplace exposure. As with any claimed occupational disease, the medical evidence and information about the cause of the disease will be important to the compensability determination. For more detailed information about what to do if you suspect an employee has been exposed, read our FAQ on workers’ compensation and coronavirus.

If you must require your employees to work from home and an injury happens in their home environment, we will investigate and evaluate it just as we would a claim in the workplace.

Supporting your employees

To help your employees who may be adjusting to working from home, see our latest article on
Work from home best practices and safety tips.

Have any more questions?

For general information, call us at (800) 859-5995 or email information@texasmutual.com.

For safety resources and assistance,
call 844-WORKSAFE.

Caring for our communities

We're committed to building a stronger, safer Texas.

Building a stronger Texas

We've cared for hardworking Texans for more than 25 years.