Claim Administration Contact Information

The following claim administration contact information complies with Rule 124.2(n). Use the links to the left to browse the rest of our website for more information, resources and services.

Claim adjustment
Texas Mutual Insurance
Attn: Claim Services
P.O. Box 12029
Austin, Texas 78711-2029
Phone: (888) 53-CLAIM (888-532-5246)
Fax: (512) 224-3889
Email: claims@texasmutual.com 		  Coverage verification
Texas Mutual Insurance
Attn: Claim Services
P.O. Box 12029
Austin, Texas 78711-2029
Phone: (888) 53-CLAIM (888-532-5246)
Fax: (512) 224-3889
Email: claims@texasmutual.com
 
E-billing
Jopari Solutions, Inc.
Don St. Jacques, COO
1000 Burnett Ave. #130
Concord , CA 94520
(866) 269-0554
www.Jopari.com
don_stjacques@jopari.com FEIN: 20-0787505 		  Medical and
pharmacy billing
Texas Mutual Insurance
Attn: Claim Services
P.O. Box 12029
Austin, Texas 78711-2029
Phone: (888) 53-CLAIM (888-532-5246)
Fax: (512) 224-3889
Email: claims@texasmutual.com
 
Preauthorization information
Texas Mutual Insurance
Attn: Claim Services
P.O. Box 12029
Austin, Texas 78711-2029
Phone: (888) 53-CLAIM (888-532-5246)
Fax: (800) 852-1805
Email: claims@texasmutual.com

Network status of an injured employee's claim

If you need to check the network status of an injured employee’s claim, you may call (800) 859-5995 during regular business hours (8:00 a.m. to 5:00 p.m. Monday - Friday, excluding holidays).

Help with online services

If you need help using any Texas Mutual® online service, you may call (800) 859-5995 during regular business hours (8:00 a.m. to 5:00 p.m. Monday - Friday, excluding holidays). If our site is not functioning properly, and it is after hours, please call (800) 859-5995 and select extension 3810 to report the system problem.

Complaints and Service Problems

If you have a complaint or a concern regarding any Texas Mutual® service or process, we want to hear from you. Click here for detailed information.

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This page was last updated on April 12, 2006.