How to Contact Us
For additional assistance, try our new automated phone services, or contact us by email, by fax, by mail, or follow these steps to make an appearance before the Board of Directors.
Online Services Availability
Texas Mutual® password-protected online services are available to agents and policyholders between 6 a.m. and 9 p.m. seven days a week.
If you are insured by us or are writing about a specific policy, please include the policy number and the business name for the policy in your email message.
If you are a Texas Mutual® customer and wish to report a claim, you may do so by using our online First Report of Injury, or by calling (800) TX-CLAIM (892-5246).
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For general information or to offer suggestions on how we can improve our services: information@texasmutual.com For questions about a quote, for coverage, and for policyholders contacting us about a policy or premium audit: underwriting@texasmutual.com Click here to learn what information our investigators need. To report suspected fraud to our Fraud StoppersSM investigation teams: fraudstoppers@texasmutual.com To report problems with this website: webmaster@texasmutual.com For agents sending us licensing or agency information updates: agents@texasmutual.com |
For policyholders contacting our loss prevention offices: safety@texasmutual.com For those contacting us about a workers' compensation claim, please include the claim number, the name of the injured worker, and the name of the workers' compensation specialist, if known: claims@texasmutual.com We also accept email applications from agents. Just send an Acord® 125/130 along with the supporting information for a complete submission to the following email address. If you include an Agent of Record letter, add "AOR" in the email subject line for priority processing. apps@texasmutual.com. For agents or policyholders who need premium audit information: finalaudit@texasmutual.com If you are interested in employment opportunities at Texas Mutual, please visit our Careers page to submit your resume online. |
Agents, employers, and injured workers can use our toll-free, automated phone services at (800) 859-5995 between 6 a.m. and 9 p.m. to:
- Check the status of a quote or policy, including issue date, policy period and payment information
- Retrieve return premium payment information, including check number and issue date
- Verify claim number and assigned workers' compensation specialist
- Find out the status of a benefit check
- Get address and fax information
- Verify whether a claim or policy is in-network or out-of-network
- Learn how to nominate a health care provider for our certified workers' comp health care network option
Health care providers can use our toll-free, automated phone services at (888) 532-5246 between 6 a.m. and 9 p.m. to:
- Confirm receipt of a bill, and find out processing status
- Retrieve payment information, including processed date, check number and paid amount
- Verify claim number and assigned workers' compensation specialist
- Check the status of a preauthorization request
- Verify whether a claim or policy is in-network or out-of-network
- Learn how to apply to participate in our certified workers' comp health care network option
Other phone numbers
Health care provider referral service
(800) 381-8067
| Main numbers (800) 859-5995 (512) 224-3800 |
Report an injury, 8 a.m. - 5:30 p.m. (Use this number to report a catastrophic injury at any time) (800) TX-CLAIM (892-5246) |
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| Submissions (800) 859-5995 |
Health care providers (888) 53-CLAIM (532-5246) | |
| Fraud Stoppers® hotline (800) 488-4488 |
Toll-free preauthorization (888) 532-5246 |
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| Austin regional office (512) 505-6000 |
Houston regional office (713) 316-2100 |
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| Dallas regional office (214) 689-8400 |
Lubbock regional office (806) 798-4700 |
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| TTY device For TTY device, dial 711 |
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If you need help using any Texas Mutual® online service, you may call a Texas Mutual® representative at (800) 859-5995 during regular business hours (8 a.m. to 5:30 p.m., Monday - Friday, excluding holidays). If our site is not functioning properly, and it is after hours, please call (800) 859-5995 and select extension 3810 to report the system problem.
| Report an injury (877) 404-7999 |
Claim information (512) 224-3889 |
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| Loss run requests (800) 359-0650 |
Premium audit (512) 224-3011 |
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| Toll-free preauthorization (800) 852-1805 |
Underwriting (800) 359-0650 |
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| Submissions Attn: Underwriting Texas Mutual Insurance Company P.O. Box 12058 Austin, Texas 78711-2058 Overnight mail: Texas Mutual Insurance Company 6210 East Highway 290 Austin, Texas 78723-1098 |
Corporate office Texas Mutual Insurance Company 6210 East Highway 290 Austin, Texas 78723-1098 |
| Benefit services (Claims) Texas Mutual Insurance Company Attn: Claims P.O. Box 12029 Austin, Texas 78711-2029 |
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| Premium payments* Texas Mutual Insurance Company Attn: Policy Accounting P.O. Box 841843 Dallas, Texas 75284-1843 |
Applications (for those applying directly for coverage) Texas Mutual Insurance Company Attn: Direct Unit P.O. Box 12058 Austin, Texas 78711-2058 |
Appearances Before Board of Directors
Texas Mutual Insurance Company allows members of the public to appear before its Board of Directors to speak on issues within the company's jurisdiction.
To request an appearance before the Board:
1) Send an email to publicaffairs@texasmutual.com.
2) In your email, briefly describe all of the issues you want to speak about.
3) Allow the company's President 30 days to review your request.
The President will notify you of the date, time and location of the Board meeting at which you will have the opportunity to speak, along with any conditions.
Complaints and service problems
If you have a complaint or a concern regarding any Texas Mutual® service or process, we want to hear from you. Click here for detailed information.