How to Contact Us

For additional assistance, try our new automated phone services, or contact us by email, by fax, by mail, or follow these steps to make an appearance before the Board of Directors.

Online Services Availability

Texas Mutual® password-protected online services are available to agents and policyholders between 6 a.m. and 9 p.m. seven days a week.

By Email

If you are insured by us or are writing about a specific policy, please include the policy number and the business name for the policy in your email message.

If you are a Texas Mutual® customer and wish to report a claim, you may do so by using our online First Report of Injury, or by calling (800) TX-CLAIM (892-5246).

For general information or to offer suggestions on how we can improve our services:
information@texasmutual.com

For questions about a quote, for coverage, and for policyholders contacting us about a policy or premium audit:
underwriting@texasmutual.com

Click here to learn what information our investigators need. To report suspected fraud to our Fraud StoppersSM investigation teams:
fraudstoppers@texasmutual.com

To report problems with this website:
webmaster@texasmutual.com

For agents sending us licensing or agency information updates:
agents@texasmutual.com

  For policyholders contacting our safety services department:
safety@texasmutual.com

For those contacting us about a workers' compensation claim, please include the claim number, the name of the injured worker, and the name of the workers' compensation specialist, if known:
claims@texasmutual.com

We also accept email applications from agents. Just send an Acord® 125/130 along with the supporting information for a complete submission to the following email address. If you include an Agent of Record letter, add "AOR" in the email subject line for priority processing.
apps@texasmutual.com.

For agents or policyholders who need premium audit information: finalaudit@texasmutual.com

If you are interested in employment opportunities at Texas Mutual, please visit our Careers page to submit your resume online.

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By Phone

Automated phone services

Agents, employers, and injured workers can use our toll-free, automated phone services at (800) 859-5995 between 6 a.m. and 9 p.m. to:

  • Check the status of a quote or policy, including issue date, policy period and payment information
  • Retrieve return premium payment information, including check number and issue date
  • Verify claim number and assigned workers' compensation specialist
  • Find out the status of a benefit check
  • Get address and fax information
  • Verify whether a claim or policy is in-network or out-of-network
  • Learn how to nominate a health care provider for our certified workers' comp health care network option

Health care providers can use our toll-free, automated phone services at (888) 532-5246 between 6 a.m. and 9 p.m. to:

  • Confirm receipt of a bill, and find out processing status
  • Retrieve payment information, including processed date, check number and paid amount
  • Verify claim number and assigned workers' compensation specialist
  • Check the status of a preauthorization request
  • Verify whether a claim or policy is in-network or out-of-network
  • Learn how to apply to participate in our certified workers' comp health care network option

Other phone numbers

HCP referral line Health care provider referral service
(800) 381-8067

Main numbers
  (800) 859-5995
  (512) 224-3800

Report an injury, 8 a.m. - 5:30 p.m.
(Use this number to report a catastrophic injury at any time)
  (800) TX-CLAIM (892-5246)

Submissions
  (800) 859-5995
Health care providers
  (888) 53-CLAIM (532-5246)
 
Fraud Stoppers® hotline
  (800) 488-4488
Toll-free preauthorization
  (888) 532-5246
 
Austin regional office
  (512) 505-6000
Houston regional office
  (713) 316-2100
 
Dallas regional office
  (214) 689-8400
Lubbock regional office
  (806) 798-4700
 
TTY device
  For TTY device, dial 711

  

If you need help using any Texas Mutual® online service, you may call a Texas Mutual® representative at (800) 859-5995 during regular business hours (8 a.m. to 5:30 p.m., Monday - Friday, excluding holidays). If our site is not functioning properly, and it is after hours, please call (800) 859-5995 and select extension 2892 to report the system problem.

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By Fax

Report an injury
  (877) 404-7999
Claim information
  (512) 224-3889
 
Loss run requests
  (800) 359-0650
Premium audit
  (512) 224-3011
 
Toll-free preauthorization
  (800) 852-1805
Underwriting
  (800) 359-0650

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By Mail

Submissions
Attn: Underwriting
Texas Mutual Insurance Company
P.O. Box 12058
Austin, Texas 78711-2058

Overnight mail:
Texas Mutual Insurance Company
6210 East Highway 290
Austin, Texas 78723-1098
 
Corporate office
Texas Mutual Insurance Company
6210 East Highway 290
Austin, Texas 78723-1098
Benefit services (Claims)
Texas Mutual Insurance Company
Attn: Claims
P.O. Box 12029
Austin, Texas 78711-2029
Premium payments*
Texas Mutual Insurance Company
Attn: Policy Accounting
P.O. Box 841843
Dallas, Texas 75284-1843
Applications (for those applying
directly for coverage
)
Texas Mutual Insurance Company
Attn: Direct Unit
P.O. Box 12058
Austin, Texas 78711-2058

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Appearances Before Board of Directors

Texas Mutual Insurance Company allows members of the public to appear before its Board of Directors to speak on issues within the company's jurisdiction.

To request an appearance before the Board:
1) Send an email to publicaffairs@texasmutual.com.
2) In your email, briefly describe all of the issues you want to speak about.
3) Allow the company's President 30 days to review your request.

The President will notify you of the date, time and location of the Board meeting at which you will have the opportunity to speak, along with any conditions.

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Complaints and service problems

If you have a complaint or a concern regarding any Texas Mutual® service or process, we want to hear from you. Click here for detailed information.

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