Agents, employers, and injured workers can use our toll-free, automated phone services at (800) 859-5995 between 6 a.m. and 9 p.m. to:

• Check the status of a quote or policy, including issue date, policy period and payment information
• Retrieve return premium payment information, including check number and issue date
• Verify claim number and assigned workers' compensation specialist
• Find out the status of a benefit check
• Get address and fax information
• Verify whether a claim or policy is in-network or out-of-network
• Learn how to nominate a health care provider for our certified workers' comp health care network option

Health care providers can use our toll-free, automated phone services at (888) 532-5246 between 6 a.m. and 9 p.m. to:

• Confirm receipt of a bill, and find out processing status
• Retrieve payment information, including processed date, check number and paid amount
• Verify claim number and assigned workers' compensation specialist
• Check the status of a preauthorization request
• Verify whether a claim or policy is in-network or out-of-network
• Learn how to apply to participate in our certified workers' comp health care network option

Other phone numbers

Health care provider referral service
(800) 381-8067

If you need help using any Texas Mutual^® online service, you may call a Texas Mutual^® representative at (800) 859-5995 during regular business hours (8 a.m. to 5:30 p.m., Monday - Friday, excluding holidays). If our site is not functioning properly, and it is after hours, please call (800) 859-5995 and select extension 3810 to report the system problem.