About Texas Mutual

Meet Kim Haugaard
Senior Vice President, Policyholder Services

Kim Haugaard joined Texas Mutual in 2004 and serves as senior vice president of policyholder services at Texas Mutual where he oversees claims operations, safety services and customer call center activities. With a focus on minimizing the impact of workplace injuries and supporting injured employees in their recovery, he leads efforts to deliver compassionate service and drive operational excellence.

He is dedicated to advancing safety and claims quality through data-driven strategies and a commitment to service. He champions innovative programs, such as WorkWell, TX and Mutual Care, that streamline access to quality medical care and advocate for injured employees in returning to productive and fulfilling lives.