About Texas Mutual

Contact us

Employers, agents and workers:

information@texasmutual.com
(800) 859-5995

Report an injury online or call us

Report fraud at (800) 488-4488

Safety services support center
844-WORKSAFE (967-5723)

Health care providers:

information@texasmutual.com
(888) 532-5246

Electronic billing partner: Jopari Solutions (Payer ID: 22945) - (866) 269-0554

See more provider contact info

Quick online access

To access online claims, billing information and more, create a policyholder or agent account or login.

Find quick answers to commonly asked questions

Employer FAQs

Agents FAQs

Health care providers FAQs

Injured worker FAQs

laptop showing FAQ

Addresses

Premium payments

Attn: Policy Accounting
Texas Mutual Insurance Company
P.O. Box 841843
Dallas, Texas 75284-1843

Overnight mail

Texas Mutual Insurance Company
2200 Aldrich St.
Austin, Texas 78723-3474

Benefit services (Claims)

Attn: Claims
Texas Mutual Insurance Company
P.O. Box 12029
Austin, Texas 78711-2029

Submissions

Attn: Underwriting
Texas Mutual Insurance Company
P.O. Box 12058
Austin, Texas 78711-2058

Appearances before board of directors

We provide to members of the public a reasonable opportunity to appear before our Board of Directors to speak on issues within the company's jurisdiction. Email publicaffairs@texasmutual.com and include details about the issue you would like to speak about. 

Service issues and complaints

We take our commitment to serving you very seriously. If you have a complaint or a concern regarding a Texas Mutual service or process, we want to hear from you. Call us at (800) 859-5995 or email information@texasmutual.com

You also may take your complaint to the Texas Department of Insurance (TDI) or another appropriate state or federal agency. To file a complaint with the TDI, call (800) 252-3439 or write TDI, Consumer Protection, MC 11-1A, P. O. Box 149091, Austin, TX 78714-9091. 

Making workers' comp
work for you

See how we help Texas businesses control costs and prioritize safety.

What makes workers' comp so important?

Find out about this comprehensive safety net for your business.

Are you a new policyholder?

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and policy tools.