Chief Operating Officer
Jeanette Ward joined Texas Mutual in 1993 after earning her Bachelor of Arts in government from the University of Texas at Austin. She has since climbed the company's ranks, serving as operations analyst to the chief operating officer; senior manager of corporate planning, budget and accounting; vice president of claim and information services; vice president of claim support services; and most recently, senior vice president of policyholder services. As COO, Ms. Ward is responsible for policyholder services, underwriting, information technology, digital innovation & solutions and marketing & customer engagement.
Senior Vice President, Policyholder Services
Kim Haugaard joined Texas Mutual in November 2004 and was responsible for leading the development of the first medical network in the Texas workers’ compensation system. Most recently, he directed the implementation of WorkWell, TX, Texas Mutual’s health care network. Mr. Haugaard has been at the forefront of numerous medical cost containment strategies and worked closely with the claims operations management team on training, process and system initiatives.
Chief Data Officer
Michael Hernandez joined Texas Mutual in 2018 as chief data officer, after serving in the same role at CoBank. Mr. Hernandez has held senior roles in data strategy at Crowe Horwath LLP and PNC Financial Services. He has spoken at national industry conferences discussing finance transformation and enterprise data management. Mr. Hernandez holds a Bachelor of Science from Penn State University, and a Master of Business Administration from Ohio University.
Jo Betsy Norton,
Senior Vice President, Public Affairs
Jo Betsy Norton joined Texas Mutual in 2007 and has over 20 years of experience in corporate public affairs representing insurance companies at the local, state and federal levels. Before joining the private sector, Ms. Norton was appointed by Governor George W. Bush to serve as a commissioner on the Texas Employment Commission and the Texas Workforce Commission. She serves as chair of the Texas Property and Casualty Insurance Guaranty Association, is chair of TXBIZ Votes and is on the board and executive committee of the Texas Association of Business.
Senior Vice President & General Auditor
Elise Teeter joined Texas Mutual in 2007 as a senior auditor and 10 years later was promoted to VP general auditor. Prior to Texas Mutual, she held various positions in marketing, business operations and internal audit. Ms. Teeter holds a Bachelor of Arts from UT Austin and a Master of Business Administration from the University of Dallas. Ms. Teeter is a certified internal auditor, certified fraud examiner and a certified information systems auditor. She is a member of the Institute of Internal Auditors, Association of Certified Fraud Examiners and ISACA.
Senior Vice President & Chief Information Officer
Mike Stubblefield joined Texas Mutual in 2019 with more than 20 years of experience as a business-driven leader in the information technology and financial services industries. Mr. Stubblefield previously served as the chief information officer for DST Systems where he led the systems transformation of over 300 applications. He holds a Bachelor of Business Administration from the University of Texas and a master’s degree in finance and management from the University of Houston.
Ms. Koncaba was appointed to Texas Mutual’s board of directors in 2018. She has over 15 years of experience in commercial banking, including co-founding both Family Bancorp Inc. and Friendswood Capital Corporation. Friendswood is the bank-holding company for Texan Bank, where she serves as president and chief operating officer.
She is the past chair of the Bay Area YMCA advisory board and serves on the boards of Texan Bank; Friendswood Capital Corporation; Innovative Alternatives, Inc.; executive officer of the Clear Lake Area Chamber of Commerce and the South Belt–Ellington Chamber of Commerce. Ms. Koncaba was a 2013 Change Magazine Women Creating Change honoree, a University of Houston–Clear Lake Early Achievement Award recipient, a 2017 Perry Family YMCA Volunteer of the Year and a 2018 University of Houston Cougar 100 honoree.