Claim Status and Explanation of Benefits

You can check the status of a bill and receive an Explanation of Benefits (EOB) for a Texas Mutual Insurance Company claimant online or by automated fax.

Online claim status and Explanation of Benefits

Be sure to have the following information available:

  • Health care provider FEIN
  • Claim number
  • Date of service
  • Adobe Reader*

*EOBs are in PDF format, so you will need Adobe Reader to view and print them.

Important Information

You can retrieve claim numbers by calling our Healthcare Provider Line at (888) 532-5246 and selecting Option 2, then Option 1.

Please allow 30 days after submission for bills to appear in search results.  If your bill does not appear after 30 days, please contact us at (888) 532-5246.

EOB via automated fax

To request EOBs via automated fax:

  1. Call (888) 532-5246.
  2. Select the option to receive a copy of an EOB.
  3. Enter the requested information.

Legal Notice

This is a private computer system containing confidential and proprietary information.  Texas Mutual Insurance Company strictly prohibits unauthorized access.  You agree to maintain the confidentiality of the information and not disclose the confidential information to other entities or unauthorized persons.  You agree that you are authorized to obtain a copy of each requested EOB, and you agree to use the information for the limited business purpose of medical provider services and for no other purpose.