Any licensed agent can write with Texas Mutual. We encourage you to sign up with us so we can get to know you and better serve you and your clients. To get registered with us, we will need the following:
- Agency welcome profile
- Copy of your Texas or Texas non-resident agency license
Send the information to us by:
- Email: email@example.com
- Regular mail: Texas Mutual Insurance Company, P.O. Box 12058, Austin, TX 78711-2058
- Overnight mail: Texas Mutual Insurance Company, 2200 Aldrich St., Austin, TX 78723-3474, or
- Fax: (512) 224-6790
It takes about two to three business days to process a new agent application. Once we have you set up in our system, we'll contact you with your assigned agency code and share more information about how you can get the most out of Texas Mutual for your clients.
New users in your agency can use our agent self-enrollment feature. If you have a self-administrator set up on your Texas Mutual Online account, your self-administrator can also add or remove users.
We value our agent partners and are your best resource for learning workers' comp.
We offer marketing materials to help you share Texas Mutual's benefits and programs with your clients.
Texas Mutual needs a written request signed by the policyholder or an authorized representative of the company and a completed ACORD 130 from the new agent in order to change the agent on an active policy or a quote.
The request should not be more than 30 days old and should include the following:
- Name of the new agent and their Texas Mutual agency code
- Contact information for the new agency
- Policyholder's signature and the date
- Effective date of the change
Requests can be sent by:
- Mail: Texas Mutual Insurance Company, P.O. Box 12058, Austin, TX 78711-2058
- Fax: (800) 359-0650
- Email: firstname.lastname@example.org Please include "AOR" in the subject line.
If your agency is already established with Texas Mutual, you should have one individual designated as a self-administrator on the account. That individual can add or remove users, or you can use our agent self-enrollment feature. If you are looking to get set up with Texas Mutual, visit Getting started.
You can reset your password. You can also give us a call at (800) 859-5995 or email email@example.com and we can help you access to your account.
Your clients' online experience is very similar to what you see as an agent. They can find policy information, report an injury, find claim details, view network and pharmacy options, submit payroll reports (if applicable), access free safety resources, view billing/payment details and more.
Policyholders who are new to Texas Mutual will be invited to create a Texas Mutual Online account through our guided account setup. To help ensure new policyholders are included in onboarding communication, agents should include their client's email address during the quoting process. The email campaign will begin shortly after a quote is bound with us.
Your client can also create an account by selecting the option on the login screen. They will need to provide basic information such as their FEIN, policy number, name, phone number, role at their company and email address.