Texas Mutual delivers a great customer experience

Texas Mutual delivers a great customer experience – and it starts with you

Why does Refinery Terminal Fire Company choose Texas Mutual for their workers' comp coverage? Customer service. By partnering with Texas Mutual, RTFC gets the helpful, worry-free service they deserve — and it starts with their insurance agent.

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Customer service matters

When Chase comes in to discuss renewals, he has his book, he has his information together, he’s prepared,” explains Brian McDonald, CEO and President of RTFC. “He can tell me what’s changed, what’s different and what’s staying the same. He does a very thorough job and he’s earned my trust. I feel comfortable that he’s gone out and done his due diligence and that he’s bringing me the best of the best, which is what we get with Texas Mutual."

Chase Carlisle, Brian McDonald and Michael Urias standing together at the RTFC facility.

Texas Mutual works with agents as partners to provide your clients with outstanding customer service. Pictured: Michael Urias, Texas Mutual (L), Chase Carlisle, Acrisure Insurance (C), and Brian McDonald, RTFC (R).

Refinery Terminal Fire Company employees drill to keep their skills sharp.

Our commitment to efficient service helps policyholders like RTFC stay focused on their business.

Helpful support for businesses

As Vice President of Acrisure Insurance, Chase Carlisle knows how important service is to his clients. He also knows that by signing RTFC with Texas Mutual, he’s connecting them with unparalleled customer experience. The Texas Mutual team begins each and every day with one goal — delivering excellent service to our policyholders, agents and partners. Our policyholders enjoy:

Anytime-access to our easy-to-use online tools
Real help from friendly, knowledgeable customer service professionals
Caring and compassionate claims management
An extensive selection of training resources and safety information
And much more!

Building strong relationships

"The one thing that keeps bringing us back to Texas Mutual is the consistency in service and claims," said Chase. "They always have the policyholder at the forefront of what they do."

Every policyholder is different, which is why Texas Mutual provides a wide range of services to meet their unique needs. The team at RTFC relies on Texas Mutual’s safety specialists to help them protect their people.

“I learn about their operation and see where I can help them keep their employees safe,” said Texas Mutual Safety Services Consultant Michael Urias. “We also have free resources they can use in their training program. That’s the great thing about RTFC, they’re very open to using new resources and technologies to keep the information fresh.”

"We have a very strong relationship with Texas Mutual. They're good at everything — claims, underwriting, whatever it may be, it's always top notch," said Chase (L) with Brian (R).

Our commitment to agent partners

At Texas Mutual, we never forget that our agent partners are the starting point for every service we provide. Our success starts with you. That’s why our constant focus is on building long-term relationships, and you can count on us to go the extra mile for your clients — and for you. To learn more about our commitment to our agent partners, visit our Just For Agents page.

Taking Care of Business