December 7, 2025

Learn how we’re enhancing the policyholder payment experience

As a valued Texas Mutual policyholder, we want to make it easy for you to do business with us. We work hard to continuously improve your experience and listen to your feedback. That’s why we’re happy to announce enhancements that will make it easier and more efficient for you to manage your payment transactions.

As of December 8, your new payment experience will provide:

• Increased flexibility with additional online payment methods
• Secure payments with our trusted vendor
• Real-time payment posting so your account updates faster
• Automated payment notifications to help you stay on top of billing

Keep reading to learn what you need to know about making payments to Texas Mutual.

Payment options

Currently, policyholders can make premium payments to Texas Mutual through ACH transactions, mailed checks, wire transfers, money orders and cashier’s checks. In the new system, you’ll see two additional digital payment options:

• Credit card payments with a Visa, Mastercard or Discover card (limit of $25,000 per transaction)
• Digital wallets, including Venmo and Google Pay

Payments made with a credit card or digital wallet will incur a 3% processing fee.

Debit blocks

As a result of these enhancements, Texas Mutual has received updated banking information and a new company ID. If you have a commercial bank or personal account with a debit block for fraud protection, you’ll need to communicate with your bank to authorize payments to Texas Mutual with our updated company ID #1020401225. Until our new company ID is approved by your bank, any online ACH payments made to Texas Mutual will be returned by your bank.

For policyholders who do not have a debit block on their bank account, no further action is needed and online transactions will be processed as normal.

How to make payments

You have multiple options for making payments through our updated, secure payment experience:

• By logging in to your Texas Mutual Online (TMO) account
• Submitting an online payment as a guest without logging in
• You’ll need the policy, quote or account number, the FEIN, amount due and your email address.
  
  
• With our automated phone system at (800) 859-5995
• This option is available exclusively for policies with an outstanding invoice.
• You’ll need your Texas Mutual account number, the amount due and your payment information.
• Quote and renewal payments are not accepted through the phone system at this time.

You can also continue to make payments with the existing methods.

Visit texasmutual.com/pay to access your new payment experience. Or, log in to TMO and select Payment or Make a payment from your homepage.

New payment email communication

In addition to seeing payment notifications in the Billing section of TMO, you’ll receive several types of automated payment emails from InvoiceCloud (texasmutualnoreply@invoicecloud.net), including payment confirmations, credit card expiration notices and alerts to new invoices. This is a trusted partner of Texas Mutual and we recommend adding their email address to your address book or safe senders list to help ensure you receive payment-related emails.

Scheduled payments

Any scheduled payments or payments through autopay will still be processed as planned. 

What’s next?

We’ll be introducing more digital payment functionality in phases over the next year, and we’ll continue to keep our customers updated through newsletters, emails and this blog.

We encourage you to subscribe to our policyholder newsletter to make sure you receive information about future enhancements and other Texas Mutual news.