December 7, 2025

Learn how we’re enhancing the agent payment experience

As a valued agent partner, we want to make it easy for you to do business with us. We work hard to continuously improve your experience and listen to your feedback. That’s why we’re happy to announce enhancements that will make it easier and more efficient for you and your clients to manage your payment transactions.

As of December 8, your new payment experience will provide: 

• Increased flexibility with additional online payment methods
• Secure payments with our trusted vendor
• Real-time payment posting so your clients’ accounts update faster

Keep reading to learn what you need to know about making payments to Texas Mutual.

Payment options

Currently, policyholders and agents can make payments to Texas Mutual through ACH transactions, mailed checks, wire transfers, money orders and cashier’s checks. In the new system, you’ll see two additional digital payment options: 

• Credit card payments with a Visa, Mastercard or Discover card (limit of $25,000 per transaction)
• Digital wallets, including Venmo and Google Pay

Payments made with a credit card or digital wallet will incur a 3% processing fee.

Agent payments on behalf of policyholders

As an agent, you’ll continue to have the ability to make payments on behalf of your clients for policies and quotes. To make a payment in the new experience, you’ll need to log in to your Texas Mutual Online (TMO) account, search for your client and select Billing and payments. Through our new system, you will no longer be able to schedule payments in advance. 

Debit blocks

As a result of these enhancements, Texas Mutual has received updated banking information and a new company ID. If you have a commercial bank or personal account with a debit block for fraud protection, you’ll need to communicate with your bank to authorize payments to Texas Mutual with our updated company ID #1020401225. Until our new company ID is approved by your bank, any online ACH payments made to Texas Mutual will be returned by your bank.

For customers who do not have a debit block on their bank account, no further action is needed and online transactions will be processed as normal.

How to make payments

You have multiple options for making payments through our updated, secure payment experience: 

• Online, at texasmutual.com/pay with or without logging in to your TMO account
• If you choose not to log in, you’ll need the policy, quote or account number, the FEIN, amount due and your email address.
• You may begin receiving email notifications from our trusted partner, InvoiceCloud (texasmutualnoreply@invoicecloud.net).
  
  
• With our automated phone system at (800) 859-5995
• This option is available exclusively for policies with an outstanding invoice.
• You’ll need your client’s Texas Mutual account number, the amount due and your payment information.
• Quote and renewal payments are not accepted through the phone system at this time.

You can also continue to make payments with the existing methods.

Saved payment information

To ensure security, saved payment information will not be transferred to the updated payment experience. Additionally, as an agent, you will no longer be able to save payment methods.

Commission return payments

There are times we request commission back from an agent, such as when a client’s premium is reduced. Currently, when that happens, agents must submit payment by mailing a check. As of December 8, you have the option to pay your return commission bill from a checking or savings account (via ACH transaction) or using a credit card or digital wallet. 

If a commission return payment is requested, you’ll receive a unique QR code and link to make a payment.

Policyholder updates

We've made similar updates to the payment experience for policyholders, plus a few other enhancements. Review our policyholder payment updates article to see what your clients can expect.

What’s next?

We’ll be introducing more digital payment functionality in phases over the next year, and we’ll continue to keep our customers updated through newsletters, emails and this blog. 

We encourage you to subscribe to our agent newsletter to make sure you receive information about future enhancements and other Texas Mutual news.